Ordering Information

If your order is time-sensitive, be sure to let us know BEFORE YOU ORDER.

All pre-made items are generally shipped out within 2-3 days.  Made-to-order (custom and bulk) items usually take between 7-14 business days to process before shipping, although larger custom orders require a longer lead time.

   We ship out orders once or twice a week.  Actual shipping time may vary depending on delivery service.  We generally use USPS standard service for shipping. 

Orders outside the United States, PLEASE CONTACT US FOR INTERNATIONAL SHIPPING RATES AND OPTIONS!  Please include country you wish to have an order shipped to so we can calculate any additional postage.

Please note that while international shipping is available, packages are unable to be tracked or insured through USPS.

You can order from us right on the web by using the online shopping cart provided. We accept credit cards and e-checks through PayPal.

If you prefer to send your payment through the mail, please contact us with your order and we will send you a printable invoice and mail-in instructions.

Be advised that all personal checks are held 10 business days for clearance. E-checks are held 5 business days. Work will not begin on custom-made orders until checks have cleared. We charge a $35.00 fee for all returned checks, electronic or paper.

For our customer's safety, all orders paid for through PayPal must be shipped to the customer's PayPal account billing/shipping address.  This is in accordance with PayPal's Buyer/Seller Protection Services to help prevent fraudulent activities and identity theft. 

All orders over $500.00 are automatically sent by Insured mail.  If you have a smaller order and would like to have it insured for postal delivery, please contact us prior to ordering for arrangements.  We cannot be held responsible for lost or damaged items that have not been insured.

Add Postal Insurance (USA only)  $2.00

Florida Sales Tax

Orders shipped to Florida must include sales tax.

We use both USPS & UPS for shipping, depending on package weight.  FedEx is also available through special arrangement only.

Shipping & handling rates for delivery in the USA are calculated on a percentage of sale total basis:

 Orders up to $49.99 ... 25% of total

Orders up to $199.99 ... 10% of total

Orders over $200.00 ... 6% of total

All orders over $500.00 are automatically sent by Insured mail.  If you have a smaller order and would like to have it insured for postal delivery, please contact us prior to ordering for arrangements.  We cannot be held responsible for lost or damaged items that have not been insured.

Add Postal Insurance (USA only)  $2.00

International shipping is available, but are unable to be tracked or insured through USPS.  Please e-mail us for more information on alternative shipping methods for international ordering.

We will grant exchanges or returns on orders that our incorrect from our error. (Example: you ordered a blue bag and we sent you a pink one.) Please see our Limited Product Guarantee below for a list of qualifying problems.

 If your order is incorrect, please contact us within 3 days of receipt for instructions. Do not send packages back to us without contacting us first for authorization. Packages returned to us without prior arrangement will be considered abandoned by the purchaser.

We offer a limited guarantee on bags that only covers the condition of the bags prior to shipping. We will replace any single bags in an order that are covered in this offer. This offer covers stains in fabric, tears in bags (prior to shipping condition), and sizing errors over an inch smaller than size ordered. It also covers incorrect orders by way of wrong order colors (red instead of blue.)

This limited guarantee does NOT cover wrinkles in fabric, slightly frayed edges due to nature of fabric or drawstring material, color dye lots or fabric weave changes, jagged or uneven stitching as a result of fabric type, slightly larger/smaller sizes in bag size or drawstring pocket hem within an inch, and damage during shipping (see Shipping Policies for information on shipping insurance.)

Replacement products under this limited product guarantee are shipped to you free of charge. (Although you will be responsible for any charges for shipping return orders to us.)

Any products covered by this limited product guarantee must be reported within 3 business days of receipt (postmarked date). You must contact us for authorization to return individual items for replacement. Do not send any products back to us without contacting us first for instructions. Unauthorized returned packages will be considered abandoned by the purchaser.

Siren Productions, P.O. Box 731942, Ormond Beach, FL 32173-1942 

orders@drawstringbagshop.com