How long does it take to get my order?

 All of our bags are made-to-order, so our processing time is a little longer than the usual stock-shelf warehouse stores.  Orders under 500 bags are usually shipped within 14 business days.  Delivery times may vary according to shipping method used.

For larger orders, we can arrange to ship an order in "batches" as the bags are made in order to provide the customer with bags to "get started" with as soon as possible. We would then continue to make additional shipments every week until the entire order is complete.  

Please contact us BEFORE placing an order if you have any time concerns.

Can you do a rush order?

 No.  For bulk quantity orders, we must order fabric and that takes a minimum of 5 business days for us to receive from the warehouse.  For those on a tight deadline, we can arrange for overnight delivery (at the customer's expense) once the bags have been made.

Can I get samples?

 Yes. If you contact us and tell us about the type of bag you need, approx. size, and colors that you are interested in, we'll send you a sample packet.

Can you embroider or put a logo on these bags?

No.  We cannot do embroidery, stamping, or screen-printing ourselves.  We highly recommend that you use an embroidery or printing service in your local area so that you can oversee the work first-hand.

If I order bags in the wrong size, can I return them or exchange them for a different size?

No.  Because all of our bags are made-to-order, we don't keep a stock on hand and therefore don't accept returns or exchanges on merchandise on orders that were made just as they were requested.   We strongly encourage our customers to discuss their sizing and fabric needs. We are happy to send out fabric samples and sizing bags to make sure that the bags will work with your project before we take your order.

How come the restocking fee is so high if I cancel my order before you ship it?

The reason for the restocking fee is because our products are made-to-order and often a piece of fabric cannot be re-used once it is cut to the requested size. Nor can we return the fabric we purchased to make your order.  If you cancel an order after we've already purchased and/or cut the fabric for your order, we have to charge a restocking fee to compensate for the destroyed fabric. We generally order fabric and/or start cutting within a few hours of receiving an order.

This policy is similar to those of seamstresses and custom tailors who require a non-refundable 50% deposit for beginning a job, and for exactly the same reasons.